Support
Email team@getgrit.today and you will get a reply within two working days. Tell us your phone, its iOS or Android version, and what you were doing when it went wrong — it usually saves a round trip.
Your account and your data
Delete your account
Profile tab → Settings → Delete account. This removes your profile, programs, workout history, diet log, meal photographs, and any stored Apple Health summaries. It cannot be undone, and it does not need an email to us.
No longer have the app installed? Request deletion by email.
Export your data
Profile tab → Settings → Export my data. You get a file containing everything we hold about you.
Apple Health (iPhone only)
Connecting Apple Health is optional, read-only, and off until you switch it on in Profile → Settings. Disconnect there at any time; syncing stops immediately and your coach stops reading the summaries already stored. You can also revoke access in iOS Settings → Privacy & Security → Health → Grit.
Common questions
My program looks different this week
That is the coach adjusting. Open the coaching review — it shows what changed, the before and after, and the reason. Weights move after two sessions at your target, not after one good day.
The rest timer stopped on the Lock Screen
On iPhone, check that Live Activities are allowed: iOS Settings → Grit → Live Activities. Low Power Mode also suspends them.
On Android the rest timer runs as a notification instead. If it does not appear, allow notifications for Grit in Android Settings, and check that battery optimisation is not restricting the app.
No heart rate during a workout
Heart rate is read through Apple Health, so this is an iPhone feature. A phone on its own has no heart-rate sensor. You need a device that measures it — an Apple Watch or a chest strap — and the workout session has to be running for the sensor to report.
A workout did not upload
Grit keeps sessions on the phone and retries when you are back online; the home screen tells you how many are waiting. If a session is still stuck after a day, email us and we will look at it.
Changing units or language
Profile tab → Settings. Weights switch between kilograms and pounds; the app is available in English, 繁體中文, 简体中文, 日本語, Deutsch, Français, العربية, and עברית.
Health and safety
Grit is not a medical service and does not provide medical advice, diagnosis, or treatment. Talk to a doctor before starting a new training or nutrition plan, especially if you have an injury, a heart condition, or are pregnant. Stop and seek help if you feel chest pain, dizziness, or faintness while training.